Terms and Conditions
Main Terms and Conditions
Parties and Events
Hobbs Inspired Events and Cakes has made every effort to word these terms and conditions in plain English, with clarification of various clauses where necessary. If you do not understand any part of these terms, please call us for clarification or seek legal advice before agreeing to them. Any booking WHETHER CONFIRMED VERBALLY, ELECTRONICALLY OR IN WRITING will be subject to a legally binding Contract carrying the following non-negotiable Terms & Conditions of Booking:
1. Definitions
The Contract (“Contract”) is negotiated by Hobbs Inspired Events and Cakes (‘The Event Company’) and the Client (“Client“). A booking (“Booking”) is any verbal, electronic or written request securing entertainment/event planning/catering and styling for a specific date from the Client to The Event Company. The Invoice (“Order Confirmation”) will confirm the Booking.
2. Confirming the Booking
i) ‘Confirmation’ (“Confirmation”) will mean any verbal, electronic or written acceptance of this Booking by BOTH the Client and The Event Company.
ii) Provisional Bookings will be entered into the diary and held for 14 days. If the Booking is not confirmed with the required details of the event and the non-refundable Booking fee, the Booking will automatically be cancelled.
iii) A £100 Booking fee will be taken; this is non-refundable and will hold your event date until written Confirmation is supplied. The Booking fee will be deducted from the final invoice amount due 14 working days before the event.
iv) Payments for last minute items or additional extras is due 5 days prior to the event unless prior arrangements have been requested and agreed by The Event Company.
Upon Confirmation of the Booking, The Event Company will issue a Contract to the Client by electronic email. Both the Client and The Event Company may keep one copy of the Contract for their personal records. The Event Company will store the Contract(s) for safe keeping (copies available on request).
3. Changes to Contract
i) The agreed Booking fee may be subject to change (in agreement between the Client and The Event Company) if any details on the Contract are altered. All changes to the Contract must be arranged in writing by The Event Company in advance of the event.
ii) ANY changes to the event whatsoever must be communicated in writing no later than 14 working days prior to the event and agreed between the Client and The Event Company. These changes will form part of the Contract. (Please see clause 8.)
4. Payment of fees
i) A £100 non-refundable Booking fee is required to hold the event date once an estimate has been agreed.
ii) 50% of the invoice fee is due upon receipt of the signed Contract unless special circumstances are agreed between The Event Company and the Client.
The remaining 50% of fees is due 14 working days prior to the event.
iii) Full Payment is due for any Booking made with less than 14 days’ notice.
iv) Payment plan
A payment plan can be arranged interest free up to 3 months prior to the event. The final payment will be due 14 working days before the event. It is the Client’s responsibility to ensure prompt payment. Defaults in any payment may result in a late payment fee being applied (see clause 7) or the event being cancelled by The Event Company and any monies already spent on stock and décor will not be refunded.
5. Booking fees and payments are NON-REFUNDABLE; however, can be transferred to alternative dates subject to availability. If any fee which the Client is due to pay prior to the event has not been received at least 14 working days before the event, The Event Company has the right to cancel the Booking without penalty and the Client will forfeit any other fees paid previously and remain liable for any cancellation fees due (see clause 6.)
6. Cancellations and postponements
i) Cancellation by the Client:
If the Client cancels the Booking, the Client agrees to inform The Event Company immediately in writing to: [email protected]. Cancellations via text message will NOT be accepted. Booking fees and payments are non-refundable but are transferable if the event can no longer proceed.
ii) Should the Client wish to postpone the event, the Client agrees to give The Event Company 30days notice in writing via email. The Event Company will only allow the Client a maximum of 2 postponements in a 12-month period, subject to availability. Any monies already paid by the Client will be held on account.
iii) Cancellation by The Event Company:
If The Event Company cancels your Booking due to illness or unforeseen circumstances the client would be given a full refund. This will be confirmed in writing via email.
7. Late payment of fees
i) Failure by the Client to pay 50% of the invoiced fee within the terms specified in Clause 4. will result in the Client being in default of Contract. The Booking will be cancelled, and the Client will be bound by the cancellation clauses in clause 6 of these Terms and Conditions.
ii) There is a 1.5% interest charge per month applied to all late payments.
8. Responsibility for incorrect information on the Booking
If your Booking information is incorrect in any way, then it is the Client’s responsibility to inform The Event Company of any and all changes immediately. If these changes incur an additional cost to The Event Company, these will be discussed with the Client and any additional charges will form part of the Contract.
9. Contract to buy
The contract to buy (acquire our service) is completed by The Event Company sending you an invoice by email.
10. Planning Service
The Event Company offers an event planning service which includes and is not limited to full event management, Invitation design, venue arrangements, entertainment arrangement, full catering, and event co-ordination at an additional cost to the Client.
Should the Client wish to opt out of this service, this must be agreed to with The Event Company at the time of Booking or the Client will be charged for time already spent providing any of the above-mentioned services.
11. Miscellaneous Costs
Additional costs incurred for travel and delivery (not included on the invoice) for any services provided for by The Event Company are to be paid for by The Client. These may include and are not limited to, parking, valet, tolls, etc. Where such costs have incurred, the amount will be included in the final invoice due 14 working days prior to the event.
12. Complaints
If through their own fault The Event Company is unable to fulfil part of the event schedule or breaks the terms of this Contract and the Client would like to claim a reduction on the fee, a complaint must be made in writing to The Event Company no more than 30 days after the event. Full payment must still be made to The Event Company as agreed in the Contract. Withholding payment is illegal. Failure to pay The Event Company within the terms of this Contract will result in cancellation of the event as set out in clause 5 of this Contract or incur charges as outlined in clause 7.ii (see above) and may render the Client subject to prosecution.
13. Changes on the day
Where possible, changes to the contract schedule, which are unavoidable on the day of the event, should first be discussed and agreed with The Event Company.
14. Responsibility for children and adult supervision
It is The Event Company policy that entertainers and all staff working with The Event Company are not permitted to be left alone with any child (or children) at any time. It is therefore the Client’s responsibility to ensure, at all times, that the child (or children) is supervised by a responsible adult, other than The Event Company staff.
15. Confidentiality and Client Data
All information provided by the Client shall be treated with the requisite confidentiality and shall only be used by The Event Company and its staff for the purpose of carrying out professional services.
Client details will not be shared with any other party without written consent.
16. Venue and Accessibility
The Event Company will carry out a pre-site survey at a suitable date prior to the event either in person or over video call. Upon receipt of the findings, any additional costings will be agreed with the Client and form part of the Contract.
17. Force Majeure
In cases of ‘Force Majeure’ (which shall be known as war, fire, death, or other incapacity certified by a qualified medical practitioner, accident, civil commotion, national calamity, order of Government or Local Authority having jurisdiction in the matter, changes in law, foreign government policy, act of God), which are not attributable to any act or failure to take preventive action by The Event Company or Client, then The Event Company or Client may cancel this Booking or rebook the event on an alternative date agreed (subject to availability) without penalty other than loss of payment already made. Covid exceptions are not included in this clause.
18. For Covid related cancellations, if the event can no longer proceed due to government restrictions, we allow a transfer or postponement (see clause 6) of the Booking to an alternative date, subject to availability. No refunds are permitted.
Cakes
These terms form part of our main terms and conditions between our Client (“Client“) and Hobbs Inspired Events and Cakes (‘The Event Company’) Our Terms, the Client booking and the Order Confirmation are considered by us to set out the whole agreement between the Client (“Client“) and The Event Company for the sale of cakes. It is the responsibility of the Client to check all details in the Order Confirmation are complete and accurate as this is the document The Event Company will work to when completing the order.
19.Basis of Sale
Any samples, drawings, mock-ups, or descriptions The Event Company issue, and any descriptions or illustrations contained on our Facebook page / website are issued solely to provide the Client with an approximate idea of the cakes they describe and remain the property of Hobbs Inspired Events and Cakes (‘The Event Company’)
20.Booking Process Amendments
The following amendments take precedence over our main terms and conditions for Clients ordering Cakes ONLY.
i) The Event Company will issue an estimated price, initially, based on any pictures and ideas the Client may share and will hold the Client’s requested date for no longer that 24hrs.
ii) Upon receipt and research of the desired Cake design, an estimate will be given in the form of an email as well as a copy of The Event Company’s Terms and Conditions.
iii) If the Client is satisfied with the estimate and the terms of business, the Client must confirm the Booking by written acceptance and pay the non-refundable Booking fee.
iv) Please note all Booking fees are non-refundable. Should the Client wish to postpone the event, please make contact immediately to check availability. The Event Company are happy to hold the Booking fee and discuss the new date, subject to availability and any adjustments the Client may wish to make provided no work has begun on the order.
v) A £50 Booking fee for all cakes is required to hold the event date.
vi) Once the Booking fee has been received, The Event Company will issue the Client with a Quotation for the Cake and will include set-up and delivery fee if applicable.
vii) If the Client is happy with the Quotation, an invoice will be raised by The Event Company and any monies already paid, including the Booking fee, will be deducted from the total balance due. This Invoice will serve as the Order Confirmation and the Booking is confirmed.
20.Estimates and Quotations
i) Estimates and quotations are valid for a period of 14 calendar days from the day of issue. Cake sizes quoted are in inches and are based on the diameter of the cake.
ii) Cakes are 3 1/2 to 4 inches deep as standard. If the Client would like a deeper cake this needs to be requested at the time of Booking.
iii) No contract is made with the Client until The Event Company have received the Booking fee. Once the Booking fee has been received the Client is in a legally binding contract with Hobbs Inspired Events and Cakes (‘The Event Company’)
21.Price and Payment
(Please refer to our Main Terms and Conditions for payment instructions- see Clause 4.)
22.The Cake/s
i) The Event Company warrant that on delivery or collection the Cakes shall conform to their description as set out in the Order Confirmation, be of satisfactory quality and comply with all food safety, statutory and regulatory requirements in the UK.
ii) The Event Company will not be held responsible for disappointment of the design or the interpretation of the cake as long as it is made in line with the Client’s pre agreed requirements set out in the Order Confirmation and will face no consequent liability.
It is the Client’s responsibility to ensure all details within the Order Confirmation are correct and meet their exact requirements.
iii) The warranty does not apply to any defect in the Cakes arising from wilful damage, accident, negligence by the Client or any third party, if the Client uses the cake in a way The Event Company do not recommend, failure to follow our instructions or any alterations the Client carries out.
23.Allergens
i) Our cakes are made in an environment where nuts, egg, milk, gluten, and other allergens are present.
ii) The Event Company cannot guarantee that any cake is entirely nut free although The Event Company will make every effort to ensure that allergies are accommodated.
iii) The Event Company cannot guarantee an exact replica of any Cake, but we will do our best to make it so. Where colour swatches are provided, we will do our best to match as close as we deem possible. Exact colour matches are not guaranteed.
iv) From time-to-time certain materials for our cakes may become obsolete. This is totally out of our control; however, The Event Company will do our best to select replacement products to reflect the original design as closely as possible.
v) The Event Company reserves the right to replace items with component parts of equal or better quality without consultation.
vi) If the cake contains figures made from sugar paste, whilst edible, The Event Company do not advise that they be eaten, due to the possible presence of dowels for reinforcement.
vii) All of our figures are handmade, and therefore, whilst we try to capture the characteristics of a particular person if requested (such as with eye colour, hair colour, hair length, glasses etc), The Event Company cannot guarantee a true likeness. It is the Client’s responsibility to provide images for our reference. If images are not provided standard figures shall be used.
viii) Stacked cakes contain dowels in each tier to provide support and these should be removed before consumption.
ix) The Cake is a fresh product containing no additives or preservatives and it is our right to assume consumption on the day requested.
24.Storage
Cakes should be stored in a dry place, at room temperature, away from direct sunlight and sources of heat in the box provided. They should NOT be refrigerated.
